Application Support Analyst


Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | German,French,Spanish

Job Description

Your Role:

As an Application Support Analyst, you will be actively supporting the European activities of the company in three specific areas:

Firstly, you will be the single point-of-contact for all client questions about the application. This ranges from simple end-user questions to detailed data analysis, system configuration changes and mass data manipulations.
Secondly, you will be responsible for the organization and performance of tailor-made user trainings at the customer’s site, for the most used features of the application.
Finally, as your knowledge develops, you will be involved in the project startup of new customers within Europe. After conducting an analysis of the clients’ specific needs, you will manage the application setup and analyse the massive amounts of data in order to properly implement a modified solution for the client. 
Your Profile:

Bachelor degree, preferably with 3+ years of professional experience in a similar function.
Strong focus upon customer support within an IT application environment. Your customer-support soft skills must be excellent.
Knowledge of the supply chain / logistics sector would be an advantage.
Knowledge of database systems (SQL or Oracle).
A detailed knowledge of Excel is compulsory.
Structured and well-organised.
Strong analytical mindset and attention to detail, you are able to focus on complex datasets in order to develop a sharp and accurate analysis.
Flexible to travel through Europe and in the United States.
Fluency in English. Additional European languages (German, French, Spanish …) are a major advantage.
The Offer:

Competitive salary package (fixed salary + company car + meal vouchers + pension + health insurance …)
An opportunity to develop your career within a friendly, dynamic and successful organization.
You will receive extensive training and guidance to develop your knowledge of the application, increasing your job responsibilities as your competence grows.
If you are looking for a career opportunity within a growing and successful international company, please apply via the Stepstone website or you can send your CV to: with reference MC/ASA/SS


Bachelor degree, preferably with 3+ years of professional experience in a similar function.

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