Support Engineer


Full time |  Contract  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

Main mission

 Providing post-sales support by e-mail, for all IRIS's partners and/or end customers by bringing support for the solution of technical problems of every kind (installation, the use and the configuration of I.R.I.S. products ...)

  Mission details

 Handle and resolve customer and Partners' questions, issues and complaints according to required SLA (service levels agreements) regarding installation, activation, usage and configuration of I.R.I.S. professional products;

Contribute to the creation, the update and the distribution of accurate knowledge base and FAQ system
Identify and escalate regularly priority issues to your manager and ensure the resolution process to the very end.
After becoming autonomous in giving technical support to customers, you will in cooperation with your colleagues, participate in giving technical training to the IRIS sales teams and customers with the aim of familiarizing them with all IRIS products' range.
 Desired Skills & Experience

Bachelor's degree in Computer Sciences or equivalent is required
Programming knowledge in Windows (VB .NET, COM, XML)
Excellent knowledge of English and French if based in Louvain-La-Neuve Belgium or of English and German if based in Aachen Germany
Apply analytical thinking to complex projects
Ability to work independently and meet deadlines
Excellent communication skills (written and verbal) in English
Team spirit, dedicated and very committed to end-customers and partners 
 We offer

The opportunity to be part of a strong, ambitious and technology driven company on its way to further innovation.
The opportunity to work in an international, respectful and collaborative environment with a local, family atmosphere.
An attractive salary package and other fringe benefits.
We also have flexible working hours, home working facilities and our offices are easily accessible.

About Us

Silicon Valley is closer than you think. Have you always liked the idea of working in a hi-tech company? But you didn't fancy the commute to America? Now's your chance! Start working in a Belgian company on the cutting edge of technology, full of people doing incredible things in Optical Character Recognition, Intelligent Document Recognition, Information & Document Sharing en Complex Infrastructure Solutions. So if you want to join a community of like-minded talents, there's no better time or place to come and do it.

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