Head of Territory - Wholesale - Belgium, France & Netherlands

SuperGroup plc

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs

Job Description

Key Responsibilities

Driving Business Growth

Fully understanding our markets and maximising sales opportunities in both existing and new markets, identifying and opening profitable new accounts.
Developing strong, lasting relationships with our partners and customers, including franchisees, agents, key accounts and independents.
Establishing a clear way of working within the Belgium, France and Netherlands market that maximises the potential for these countries.
Establishing Key Account standards and implementing clear levels of service.
Working with our global product, visual merchandising and sales teams to ensure that sales are optimised across all our markets.

Being efficient and effective in customer account management, with clear levels of service in place.
Aligning the sales team capability and roles to our customer segmentation model, and providing a fully managed service in support of this model.
Fully engaging our partners in our product pre-season and ensuring that any issues are raised in time for action to be taken against the critical path.
Understanding our customer base and requirements for the territory, and influencing the centre to align to these needs.
Ensuring showrooms and sales teams in the territory are inspirational and aligned with company visual merchandising and sales directives.

Directly line managing a diverse team compromising of 4 employed sales people in Belgium; 4 self-employed sales people in France and the Netherlands; 3 Franchise Merchandisers in Belgium; 5 Customer Service Executives in Belgium; and a Franchise Manager in France.
Having dotted line management responsibility for several teams based in the Brussels office who report into the UK head office, but who need local leadership. These teams are in HR, Finance, Property, Legal and Marketing, and total 12 people.
Providing leadership to all reports, both direct and dotted line, and being the figurehead they can look up to, be inspired by, reply upon, and seek to emulate.
Ensuring that the sales teams are highly motivated and engaged with all the skills they need to do their job. Providing guidance, support, coaching and development, ensuring they are fully equipped to deliver exceptional results.
Fostering a positive work environment that is warm, inclusive, drives togetherness, and where people care about each other’s success, happiness and welfare. Being visible in the office and to the field-based team members, making time for each of them and ensuring everyone is valued and heard. Encouraging reports to be unafraid to think for themselves, speak up, voice their opinions and challenge the status quo.
Providing leadership to all reports, both direct and dotted line, and being the figurehead they can look up to, be inspired by, reply upon, and seek to emulate.
Having an integrated plan in place to drive our group sales competencies. 
Having the right people doing the right things, with no overlap or duplication and clear alignment to the centre.
Ensuring that the sales teams’ approach in the territory is aligned to the group and consistent with other territories.

Ensuring that operations for the wholesale business are aligned to our customers and desired organisational outcomes.
Working with our Wholesale Operations Manager to ensure that the wholesale operation and critical path in the territory are run efficiently, profitably and meet brand and customer needs.
Ensuring that brand, pricing and promotions are aligned with central goals, and deliver value for the customer whilst retaining profitability.
Ensuring that anything that stops us selling and building effective partner relationships is proactively fed back to the centre through agreed procedures, removing barriers to success.
Ensuring that all processes and procedures used are compliant with local country regulations, and proactively raising any issues or concerns.
Ensuring that wholesale events, including required sample sets, are planned and managed to time, on brand and to budget.
Ensuring that the marketing calendar is aligned with wholesale calendar, and ensuring that all reports and stakeholders are working effectively within the calendar timeframes and activities.
What we’re looking for

Significant experience and a demonstrable track record of success in senior leadership roles within the wholesale sector is essential. Fashion wholesale experience is preferred, but is not vital.
A strong background in both sales and wholesale operations is critical, as we need someone who is an expert in both. Candidates who only have one or the other are unlikely to be of interest. We need someone as good with the operational back office processes as the front end sales, with strong attention to detail and excellent organisational skills, able to optimise processes and drive operational efficiency.
Strong mix of strategic and operational skills, with a proven ability to set the strategic direction of a function then lead highly skilled teams to deliver exceptional results. Ability to provide strong thought leadership and clear direction, coupled with the ability to get things done.
Strong planning skills with the ability to set and communicate a clear vision and roadmap for success.
Decisive decision maker with the ability to own the business and make practical, pragmatic, actionable decisions.
Proven ability to deliver strong sales growth and increased profitability by deeply understanding customer requirements and delivering against them.
Highly commercial and able to understand the wider business impacts of the function. Financially literate with experience of managing a P&L.
Entrepreneurial outlook with the ability to function well in an environment that is in a constant state of change and evolution.
Mature, thoughtful and reflective sales style – slick, aggressive sales closers will not be a good cultural fit.
Exceptional relationship builder and communicator, with gravitas, excellent interpersonal skills and the ability to engage colleagues and customers at all levels. Strong personal skills on a face-to-face basis, also with good written communication skills.
Well connected with the ability to utilise networks effectively.
Exceptional people leadership skills, with the ability to maintain a culture of inclusiveness, togetherness, mutual respect and warmth between colleagues. This is not a job for an autocratic leader, but rather one who will nurture, inspire, guide, coach, develop and care.
Highly driven with an exceptional work ethic.
Fluency in both French and English is essential. Dutch language skills would also be preferred, but are not vital.
Candidates can be based in Brussels, Paris, or anywhere else in Belgium or the north-east of France. The role will be based 2-3 days per week in the Brussels office with the remainder of the time travelling, so you must be willing to spend this time in Brussels as well as travelling.
We would also consider candidate in the Netherlands, provided you have the relevant language skills and willingness to travel across the territory.

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About Us

SuperGroup plc is the owner of Superdry, which is rapidly becoming a global lifestyle brand. Superdry focuses on offering our customers around the world innovative, premium quality and affordable clothing and accessories across menswear, womenswear and specialist ranges. Superdry customers are loyal, varied and truly global, and are defined not by their age but by their attitude. Superdry was launched in the UK in 2003 following an inspirational trip by our founders to Tokyo, and is famous for designing and producing quality garments inspired by fusing iconic vintage Americana and high-impact Japanese graphic imagery with a British twist. Our products are characterised by quality fabrics with authentic vintage washes, unique detailing, world-leading hand-drawn graphics, and tailored fits with diverse styling. As we continue to develop the breadth and nature of our product ranges, we increasingly appeal to a broader group of customers, aspirational people who want to feel amazing in what they wear and appreciate style, quality and attention to detail. We operate a fast-growing multi-channel business through a combination of standalone stores, franchised and licensed stores, concessions, ecommerce, wholesale and distributors. We are growing fastest outside of the UK and our international business is going from strength to strength. We now own and operate stores in Austria, Belgium, Denmark, France, Germany, Holland, Ireland, Italy, Spain, Sweden and the USA, with franchised stores in many more countries. We have nearly 600 points of sale in over 45 different countries and are adding to this at a rate of over 50 new locations annually. We have also entered a joint venture with Trendy International Group in China which will launch Superdry stores into the Chinese market. Our global headquarters are based in Cheltenham, Gloucestershire, UK and we have satellite offices in Aarhus, Barcelona, Brussels, Hong Kong, Munich and New York, with specialist sourcing offices in Istanbul and New Delhi. Our biggest growth area is online, where we operate ecommerce websites in over 20 different languages and ship to almost every country in the world. Our ambition for growth is summarised by our strategic plan which will provide opportunities to drive significant increases in revenue. Our plan focuses on three key areas - building a global lifestyle brand; driving awareness of the breadth of the Superdry range; and building a broad cross-channel relationship with customers. It’s supported by the four key pillars of Embed, Enable, Extend and Execute, which define exactly how we will go about achieving our aims. As our product is at the very heart of what Superdry is all about, we are also focusing hard on our four key product attributes - design detail; quality obsession; innovation; and affordability. More about the detail of our strategic plan, together with our latest business and financial results, can be found on our corporate website We aspire to be a great place to work and strive every day to make every Superdry store and office location a friendly community with a family feel, with fantastic training and development, and roles that are compelling, stretching and interesting. You can see films of many real Superdry colleagues from across the business talking about their experiences of working here on our careers website,

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