Junior VoIP and Network Support Engineer


Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs

Job Description

Key Responsibilities:
The VoIP and Network Support Engineer gives technical support to the customers. He/she also monitors Voxbone’s network and the VoIP carriers’ network.

Customer and prospect support via ticketing

Troubleshoot VoIP and network issues
Solve issues or escalate them further to carriers or to 2nd Level VoIP & Network Support Engineer
Communicate progress in the ticket to the customer
Ensure high rate of customer satisfaction


Make use of different monitoring and alerting tools
Troubleshoot the issue when detected and send to ticketing process
Proactively inform customers of detected issues

Projects & Documentation

Go through testing cycle of new technologies
Enhance the technical documentation
Test compliance of new carriers or partners before closing of agreement
Bachelors degree or equivalent through experience
Previous technical support experience is an asset
Demonstrable knowledge of SIP and TCP/IP
Basic understanding in Linux systems, Java applications or open-source VoIP applications and SS7 network appreciated
Capacity to provide professional feedback to customers in any circumstances
Ability to think strategically and evaluate options in the short, medium and long term
Excellent organisation skills to manage several work streams simultaneously
Hands on and service minded
Eager to learn, eye for details and stress-resistant
Excellent English level, spoken and written, combined with great communication skills
Experience of working within an ITIL framework appreciated
Willing to work on shifts (weekends & Bank Holidays)
Identifies strongly with Voxbone’s culture and values commitment to Success, Integrity and Inspiration


Bachelors degree or equivalent through experience

Contact details

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