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Junior VoIP and Network Support Engineer

Voxbone Belgium

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English,French

Job Description

Junior VoIP and Network Support Engineer

About Voxbone

Voxbone is the market leader in providing worldwide geographical, mobile and toll-free telephone numbers, enabling cloud communications services providers, global telecom operators and enterprise contact centers to extend the reach of their voice networks internationally, rapidly and with minimal costs.  The company delivers high-quality inbound communications (often referred to as DID numbers) from more than 55 countries and more than 8,000 cities around the world.

We are a team of over 100 with about 20 different nationalities, and are looking for dynamic and motivated talents willing to contribute to our success story. For more information, visit www.voxbone.com/aboutus.jsf or connect with Voxbone on LinkedIn or Twitter.

Voxbone is looking for a Junior VoIP and Network Support Engineer to join its NOC (Network Operating Center) based in Brussels, Belgium.
Key Responsibilities:
The VoIP and Network Support Engineer gives technical support to the customers. He/she also monitors Voxbone’s network and the VoIP carriers’ network.

Customer and prospect support via ticketing

Troubleshoot VoIP and network issues
Solve issues or escalate them further to carriers or to 2nd Level VoIP & Network Support Engineer
Communicate progress in the ticket to the customer
Ensure high rate of customer satisfaction
 

Monitoring 

Make use of different monitoring and alerting tools
Troubleshoot the issue when detected and send to ticketing process
Proactively inform customers of detected issues
 

Projects & Documentation

Go through testing cycle of new technologies
Enhance the technical documentation
Test compliance of new carriers or partners before closing of agreement
Profile:
Bachelors degree or equivalent through experience
Previous technical support experience is an asset
Demonstrable knowledge of SIP and TCP/IP
Basic understanding in Linux systems, Java applications or open-source VoIP applications and SS7 network appreciated
Capacity to provide professional feedback to customers in any circumstances
Ability to think strategically and evaluate options in the short, medium and long term
Excellent organisation skills to manage several work streams simultaneously
Hands on and service minded
Eager to learn, eye for details and stress-resistant
Excellent English level, spoken and written, combined with great communication skills
Experience of working within an ITIL framework appreciated
Willing to work on shifts (weekends & Bank Holidays)
Identifies strongly with Voxbone’s culture and values commitment to Success, Integrity and Inspiration
 

 

Please send cover letter & resume to jobs@voxbone.com
A valid work permit for Belgium is needed – no relocation.

Qualification

Bachelors degree or equivalent through experience

Contact details

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