Graduate Customer Support Engineer


Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

Start Date: 1 September 2016
Location: Diegem (Brussels), Belgium

Why You’ll Love Cisco
Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you’ll take creative ideas from the drawing board to powerful solutions that have real world impact. You’ll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You’ll be part a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be inspired.

Technical Support Team Description
Cisco continuously evaluates potential sites for support operations around the world in an effort to understand the available capabilities and resources offered in particular countries. As part of these activities, Cisco has established a center in Belgium, to support customers across its Europe, Middle East, Africa and Russia region. Cisco Belgium is looking for outgoing, early-in-career individuals who have a passion for technology to join our technical support team as a Customer Support Engineer (CSE), some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

If you are willing to develop your career in this cutting-edge technology environment, you enjoy working in a multicultural and multinational organization and wish to intensely learn and acquire new skills and competencies; we sincerely encourage you to place your application for the position of Customer Support Engineer.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.

What will be your responsibilities?
• Works for worldwide customers within his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision
• Solves reported product and network problems of moderate complexity
• Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
• Provides basic systems/product training and intellectual property material
• Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
• Must be able to legally live and work in Belgium, without visa support or sponsorship from Cisco

What you need to succeed:
• Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering or similar)
• Good technical foundation in networking (CCNA equivalent knowledge)
• Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, Network Management, Microsoft, Linux
• Ability to communicate in English effectively both verbally and in writing
• Passion and demonstrated ability to learn and work in a multicultural team environment
• Ability to work independently and in a team in order to achieve common goals
• Analytical skills

Are You ready for the Challenge?
We will complement your existing technical knowledge through classroom and on the job trainings and coaching in the initial months, followed by a gradual integration into the role. Ongoing technical training as well as a range of development opportunities and an attractive compensation package are also waiting for you. You can reach high at Cisco!

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