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Software Support Specialist (f/m)

Dennemeyer Belgium

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs

Job Description

Dennemeyer is a leading Intellectual Property (IP) Service Provider with more than 50 years experience, offering the broadest range of IP services globally. Prestigious corporations and law firms are placing their trust in our tailor-made solutions: high-quality Portfolio Services, IP Consulting, and cutting-edge Software Solutions, such as our DIAMS iQ, combining a client-server solution and a web-based application. Working in unison with Dennemeyer & Associates, an international law firm specialized in IP, we offer a worldwide single point of contact for the full range of IP services.

Since our services are expanding, we are currently recruiting
for our Software department in Luxembourg, a full-time:
Software Support Specialist (f/m)
Your tasks:

Work in a small international team located in Luxembourg handling internal and external requests related to our DIAMS software family and online service portals.

After the specific, internal training delivered by our colleagues, you will contribute by:

1st and 2nd level support of our software and websites;
Tracing and debugging applications (mostly the database);
Monitoring and dispatching issues to the developers;
Customization projects (continuous evaluation, development and implementation);
Teaching colleagues and clients with regard to our different software products;
Supporting IT projects like E-Billing, Interface, Reporting etc.
Your profile:

Essential:

French native speaker, fluent oral and written English, German is a plus;
Experience in the customer relationship field;
Ability to listen carefully and explain efficiently;
Ability to integrate and work in a multicultural team;
Willing to learn constantly and work proactive;
Good knowledge of MS SQL, particularly complex queries, user-defined functions, views, stored procedures and MS Office, especially MS Access reports, queries;
Prove a hands-on mentality and independent working style;
Be highly motivated to take up responsibility and to complete assignments in a timely manner;
Commitment to a long-term employment;
Desirable:

Experience in debugging and tracing applications, in XML, VBA, SQL Server Management Studio;
Knowledge of Microsoft Word mail merge and ComponentOne Report Designer.
We offer you:

An adequate and motivating remuneration package;
Intensive training delivered by our top specialists;
The opportunity to grow within a quality-driven company;
A welcoming working atmosphere in which talent is nurtured.
We are continuously aiming at developing our employees and the quality of services offered. We encourage our colleagues to bring their personal contribution to the business and prise their innovation. Dennemeyer offers a friendly working atmosphere in which sharing of ideas and respect are valued.

If team spirit and initiative are amongst your most prominent strengths and you feel motivated to develop a long-term career in a multicultural work environment, please apply through the site jobs.lu (in attention of Mrs Gabrielle Wagner) stating clearly the title of the position in the subject.

Dennemeyer is a Luxembourg-based group of companies with worldwide presence.

Join a global leader!

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