Dutch English Bilingual Technical Support Representative

TeleTech Belgium

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs

Job Description

Dutch-English Bilingual Technical Support Representative
We are hiring Bilingual Dutch-English speaking Technical Support Representatives to provide support for customers of Logitech, world-renown manufacturer and supplier of peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes. This position offers a three week training program to ensure you will become an expert in the Logitech business you will be supporting. As a Technical Support Representative, you will be the first point of contact for both existing and new customers either by telephone or email. This is the perfect opportunity to use your superior customer service skills to ensure customer satisfaction, timely resolution of customer issues, and drive loyalty.

If you are highly motivated, enthusiastic, and driven by results, this may just be the career you
If you are:
• Fluent in written and spoken Dutch
• Fluent in written and spoken English
• Experienced in telephone and email-based customer service or technical support
• Experienced in maintaining detailed updates in database / customer management systems
• A positive person with an attitude towards learning new skills
• Adaptable to change and multi tasking
• Computer savvy
Then, come and join our talented Belfast team!
Your responsibilities will include:
• Accepting requests through different communication channels, logging and identifying the problem;
• Responding to customers via phone and/or email. Manage customer expectations by taking into consideration customers' entitlement and customer issue;
• Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
• Meeting deadlines and delivering services according to customers' service level agreements;
• Developing working knowledge of supported products and technology as well as applicable technical support tools
We offer
Teletech offers:
• Competitive salary
• Up-to-date technology training
• On site canteen
• Free Parking
• Career Advancement

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