IT Services Coordinator

Step Find Belgium

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs

Job Description

IT Services Coordinator
Job Description
Manage resources (+/- 10 fte) assigned to the service desks across the entire organization
Defining, implementing and coordinating ITIL Service Operations processes within the organization
Measuring of and reporting on the different IT Service Operations processes
IT Service Delivery contact/SPOC towards the internal customers within the organization
Coordinating the transition of IT projects to service (Keep-it-Running) mode
Acting as operational contact towards IT Suppliers
Acting as primary escalation contact in case of incidents and problems
Reporting to and acting as backup of the Group IT Services Manager in case of unavailability
Maintain excellent working relationship with key users and your business stakeholders
Define, document and implement Standard Operational Procedures
Assess and improve service desk functioning and processes
Owner of the service desk knowledge management database
Coordinate and execute service desk activities
In depth knowledge of ITIL   Service Operation processes
Proven experience in managing distributed IT service desk organization
Excellent analytical and communication skills
Good verbal and writing skills in English and Dutch
Ability to mentor and coach support team members
Experience with implementing, improving Service Operations
Minimal 5 years’ experience in the domain of Service Operations Management
Feel for sense of urgency and having the ability to autonomously prioritize tasks and issues.
Experience with IT process definition and improvements
Experience in working with external vendors and their delivery organizations on an operational level.
Good knowledge and understanding of IT systems, communication networks, Line of Business Applications
This vacancy provides you with a contract of indefinite duration within a rapidly growing company, where you will be given the autonomy to leave your own mark on the evolution of the organization. In this dynamic and international environment you will be granted a unique opportunity to further develop yourself professionally.
Apply via For more information about this vacancy: 0499/27.70.52

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