BackPosted on 17/06/2016
2ND Line Helpdesk Support
Full time |
Salary type not mentioned
Salary not mentioned |
2ND LINE HELPDESK SUPPORT
We are hiring an additional 2nd line Helpdesk to join our team of 3 other colleagues. As a Second Line Helpdesk Support worker, you are responsible for analysing, diagnosing, and solving incidents, requests, and problems. You will ensure that you will support French and Dutch speaking end-users with a high-level of customer service, to the standards of our customer.
The main activities include:
* Troubleshooting complex IT issues (Exchange, Citrix, Linux Server, TCPIP, DNS, VPN)
* Providing 2nd level support through taking calls and handling incidents.
* Performing daily user and group management in Active Directory.
* Providing Work instructions and documentation for the knowledge base.
You need to have good knowledge of the following technical topics:
* Windows operating system XP and 7
* Office 2003, Office 2010 and Office 365 applications
* Linux line commands
* Citrix applications
* Active Directory
* PC hardware for desktops, laptops and servers, preferably for the Deil and HP brands
* Windows printings principles and hardware
* Network structures: routers, switches, cabling
* Network configuration and troubleshooting (TCPIP, DNS, VPN…)
* Management of Linux servers: boot and reboot processes, backups
* Good general IT understanding and improvisational skills
You are also creative, possess excellent writing skills and you like to share your knowledge with colleagues.
You speak perfectly French and Dutch and have good knowledge in English.
You are flexible, and available to do shift work, standby, and weekend work.
We offer a challenging and stimulating work environment and the possibility to keep growing and learning.
At Getronics, you'll find yourself surrounded by talented and driven colleagues. You'll follow a personal training track and be part of an inspiring company culture. In the spirit of the New World of Work, you'll get all the tools to work anytime, anywhere. And all the responsibility and flexibility to balance your life.
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