Continuous Improvement Manager

Barry Callebaut

Full time |  Permanent  |  1 year -   2 year  |  Monthly Salary not mentioned  |  1 Jobs

Job Description

Plan, organize, manage and control activities and resources under his/her supervision, develop teams to establish initiatives for continuous improvement procedures, by developing directives for internal customers. Counsel, train and coach other managers and their teams in matters regarding continuous improvement within Customer Care, procedural evaluations and problem solving.
• Define and create adequate tools and monitor indicators to ensure the completion of mandates assigned. Host multidisciplinary workgroups.
• Develop procedural statistic controls in order to optimize procedures.
• Support and participate in instituting all necessary actions to meet established and required quality standard demands


The Continuous Improvement Manager is responsible for leading the continuous improvement initiatives by supporting the customer service team, through his expertise in continuous improvement. The incumbent leads the development and implementation of a continuous improvement culture that will constantly improve all processes and services within the Customer Care department. In addition, the incumbent is responsible for the processes and systems optimization. Oversees improvement projects by supporting the customer service team in their actionable outcomes and attainable goals

About Us

Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for Continuous Improvement Manager Customer Care in België (BE) for Lebbeke-Wieze (BEWI). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 9000 Barry Callebaut employees around the world. Our international focus in the fascinating world of cocoa-growing and chocolate are the colorful backdrop for our many functions across a wide range of disciplines. In addition to sharing a passion for chocolate, Barry Callebaut employees live our other corporate values every day - customer focus, entrepreneurship, integrity and team spirit. We are committed to making sure that they have the right skills, know-how and deep understanding of our customers and their needs. Engaging and developing our employees is the key to our success. Because our business focus is so broad, the scope of career opportunities within Barry Callebaut can cover many functional areas.


Bachelor/Master Degree in Economics

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