User Support Person

Intrasoft International SA

Part time |  Contract  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

For one of the European Institutions based in Brussels, we are looking for a User Application Support.

(It is a long term, Full time contract. Please note that the function is not open to remote work.)

Core tasks:
•User guidance and support regarding the use of applications
•Registration of the issues and solving the problems, using available information/documentation or transfer to the next level support or development teams.
•Conception and organization of user documentation for information systems
•Update of wiki sites, collaborative sites or social networks
•Participation in user, service and project meetings

•Proven knowledge in end user assistance or support of information systems
•Minimum of 6 years of experience in IT or similar function
•Experienced with a ticketing system
•Knowledge of Wiki, collaborative sites and social networks
•Fluent in English, spoken and written
•Knowledge of French will be an asset
•Ability to work in an international/multi-cultural environment, rapid self-starting, capability and experience in working in team
•Excellent communication/writing skills


Please send your resume ASAP to (see below)

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