BackPosted on 05/07/2016
IT Infrastructure Support
Full time |
Salary type not mentioned
Salary not mentioned |
IT Infrastructure Support
What are we expecting from you ?
Be the link between the outsourced IT Helpdesk (CSC) and Otis employees by providing a friendly and efficient service supporting IT users at all levels within and outside the organization via telephone, email, web and face-to-face.
Key Tasks and responsibilities:
Provide support for non CSC delivery items on a day-to-day basis to IT users as part of the IT Support team;
Prepare requisitions in accordance with approvals for IT items;
Accurately complete any necessary documentation regarding systems in accordance with the required standards and codes of practice;
Manage starters/leavers process;
Coordinate on new equipment, AD, Email and other CSC delivery items, ensuring SLAs are within tolerance;
Inputting of CSC service requests ensuring necessary approvals are adhered to;
Work with CSC and the business to develop and improve procedures;
Follow-up of Audits & Compliance:Perform SOX testing as advised by the compliance manager;
Forms processing and management to support business needs and SOX;
Quarterly software compliance evaluation update;
Support overall IT internal audit readiness/preparation.
What can you offer us?
You have up-to-date knowledge and understanding of IT infrastructure networks and you have minimum 5 years of relevant experience in a similar position.
You have an excellent contact by phone and you are able to deal with users/employees in a friendly and efficient manner.
You have good knowledge of mobile phone configuration.
You are trilingual : Dutch, French and English.
You are extravert, being able to communicate at all levels and eager to develop communication/interpersonal/presentation skills.
You are able to work well under pressure and within strict procedures.
You are an enthusiastic team player.
You have a can-do mentality.
You have diagnostic skills.
Why should you join our team ?
OTIS offers you a job in an international context with a dynamic working atmosphere. You get the opportunity to gain new experiences, challenges and continue to evolve. You will work in an organization where targets, sustainability and ethical behavior go hand in hand. OTIS provides you an attractive salary package with fringe benefits including a bonus, group insurance, meal vouchers, laptop, mobile phone.
How to meet each other?
Send us your CV and letter of application directly to firstname.lastname@example.org.
Your application will be dealt with in the strictest confidence and in compliance with the protection of privacy act.
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