Service Delivery/Vendor Manager


Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

We are offering a position in a reputed company : Solution delivery & vendor manager.

Complete details will be shared during our face to face interview.

The key activities lie with application management, software development and IT supplier management. The role aims to:
deliver continued IT service delivery
enforce outsourcing
maintain business knowledge.

Main tasks:
Initiate and handle relationships with IT external suppliers and the company's IT department;
Identify and evaluate suppliers for quality, pricing and appropriate delivery;
Monitor contractual agreements (statement of work, SLA and KPI for vendor);
Ensure knowledge transfer;
Supervise vendors, comply with contractual terms and conditions (performance, costs and budgets);
Identify improvement areas on a regular basis;
Review and update the supplier IT services according to internal changes (environmental policies, standards and target operation model)
Manage the service delivery processes.

Required experience
5-year experience with Software Development team management and tooling
5-year experience with SAP (FI, CO, MM, SD). Knowledge of SAP Retail is a plus;
Knowledge of the IT outsourcing marketplace: contractual, relational, appraisal, monitoring, and selection;
Broad culture of all aspects of IT services: functional analysis, technical analysis, implementation, system testing, system integration testing, user acceptance testing, IT support

Yours skills
Perfect command of French or Dutch and English;
ITIL, Prince2, PMBOK, PMI or CMMI certification is a plus.
Your attitude
You are proactive and autonomous
You are a leader and able to communicate (oral and written) with different stakeholders
You have exceptional negociation skills
You are quality and objective driven.

What is in it for you ?
Our customer offers a varied job with significant impact.
You will be coached by the CIO in a human oriented environment.
Attractive employee salary
Complete benefits inclusive company car

Contact details

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