Global Services Specialist - Agfa HealthCare

Agfa Belgium

Full time |  Permanent  |  3 year  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English,French

Job Description

Global Services Specialist - Agfa HealthCare
Join a global leading HealthCare Company!

Agfa HealthCare, a part of the Agfa-Gevaert Group, is a leading provider of integrated IT solutions, state-of-the-art diagnostic imaging and contrast media solutions for hospitals and other healthcare centers. Agfa HealthCare has over a century of healthcare experience in diagnostic imaging and has been a pioneer on the healthcare IT market since the early 1990s. Over the years, Agfa HealthCare has demonstrated its capacity to rise successfully to its customers' technological challenges, and to guide them in their transition from analogue to digital IT solutions. Today, Agfa HealthCare is a global Imaging Informatics leader with over 3600 installations (PACS, RIS, CVIS) worldwide. The company is also a pioneer in the e-health area, with solutions linking thousands of general practitioners to healthcare providers.

As a member of the Global Services Specialist Team, you are responsible for the design, realization and also troubleshooting of complex system configurations.
The position will involve determining customer needs and performing technical and clinical analyses for workflows, systems design, connectivity, integration and migration.
After the proposal is approved, you will be responsible for the realization.
Finally, you play an essential role in transferring knowledge to other service and support teams. In doing so, raising the overall skill-level of the Service and Support organization.
As a Global Services Specialist you are working primarily at the office, but also visit pilot sites and customers, which requires traveling.


As Global Services Specialist you are responsible for:

Delivering competences as a professional service to the local specialists. A delivery of best practices and guidance for the more complex services.
Performing business analyst services in developing technical and workflow requirements.
Conducting and participating in the workshops to draw up specifications within projects.
Identifying opportunities for improving, standardizing the delivery of the services.
Assisting in performing clinical workflow analyses.
Performing integration analyses with RIS, PACS, archiving, … systems and documenting a plan in a Statement Of Work.
Planning and executing the integration according to an approved Statement Of Work.
Providing professional trainings to customers and AGFA colleagues.
Supporting/validating the first deployments of new SW/versions and providing feedback to all stakeholders.
Validating a customer's infrastructure to host our solutions and making recommendations for improvements.

You have a Bachelor degree (or higher) in Radiography or Nursing.
You have a minimum of 3 years relevant work experience in the healthcare industry and you have high affinity with IT.
You have an excellent knowledge of MS-Windows and MS-Office.
You have good knowledge of PACS/RIS/Cardio products.
Experience with IHE standards such as HL7 and DICOM is a plus.
You have knowledge of clinical workflows.
You have knowledge of diagnostic imaging in various clinical domains.
You are customer focused.
You have strong analytical skills.
You have attention to detail.
You have good communication skills.
You have a responsible, self motivated, pro-active approach to work.
You have a strong desire to learn.
You are able to work independently with limited supervision.
You are able to work in a team environment.
You are able to identify critical tasks and to prioritize activities to meet objectives.
Experience working on IT projects is a plus.
You are fluent in English, knowledge of other languages is an asset. Writing skills for structured texts: procedures, training, etc…
You are willing to travel (up to 30%).
Permanent position on payroll of Agfa.
We offer
Location: Agfa HealthCare HQ, Ghent, Belgium


You have a Bachelor degree (or higher) in Radiography or Nursing.

Contact details

Login to view details

Contact Person : ***

Contact Email : ***

Recruiting for an IT & Telecoms job?

Advertise on