Service Consultant Fraud Detection (f/m)

Sigos Belgium

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English,French

Job Description

Service Consultant Fraud Detection (f/m)
Telco Fraud refers to all unwanted financial losses at telecom operators that are being caused by deliberate actions.

The Business Unit Fraud delivers the industry’s most efficient, advanced and largest (anti-)Fraud services. The Service Consultants provide a holistic, smart and multi-language testing service approach. SIGOS will prepare you for this interesting challenge by providing you with extensive training (no previous Fraud Management experience required).
Your responsibilities:

Managing customer accounts and acting as the single point of contact throughout the contracts
Handling communication with the customers autonomously and building a strong professional relationship with them
Writing reports and delivering presentations on the results
Producing and analysing Fraud Detection results, and being able to provide explanations on the observed tendencies
Advising customers on how to handle Fraud cases
Closely cooperating with colleagues in your team and different departments
Your profile:

Completed university degree
Professional work experience, ideally within customer relations
Excellent language skills in English and Spanish. French language skills are highly advantageous. Any other language knowledge is welcome.
Comfortable working with tools and interested in being an expert in Excel
Very good analytical skills and willingness to cope with large data files
Strong communication skills, team orientation and intercultural competence
Reliable, proactive and well-structured working approach, even when working under pressure
You can expect…

… a diversified range of tasks and responsibilities in a dynamic and growing company
… interesting opportunities for further professional development
… an open and social organizational culture in an international atmosphere
… detailed and continuous training and guidance on the telecom requirements

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Completed university degree

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