Network and Security Engineer

Contracts IT Ltd

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

Network and Security Engineer - Brussels


Skills and experience:
•University graduate, or a high school technical graduate, in IT
•In depth knowledge of IP Networking LAN - WAN, IP routing and routing protocols, switching and switch related protocols and also Enterprise Application flows and protocols
•Vendor Certification CCNA/CCNP or equivalent certifications is an advantage
•Minimum 2 years in a similar support function
•IP Networking, and Enterprise Application flows and protocols, as well as IP Security knowledge.
•Cisco (Core and/or Security), Juniper Core and/or Security) or CheckPoint knowledge.
•Cisco Security, Cisco Wireless, Juniper Security, F5 loadbalancers, Bluecoat Proxy, Fortinet Firewalls
•Network/Security + level or equivalent certifications is an advantage

Description of work:
•Responsible for the follow-up of our customer's incidents and problems until resolution
•Perform second line diagnostics and troubleshooting
•Call follow-up with our ticketing system
•Escalation call logging and follow-up with vendors and other 3rd party companies
•Ensure correct escalation procedures are followed on all critical customer calls and requests
•Liaise with the Help Desk and Consultants to ensure swift resolution of faults
•Receive and record incidents, ensuring the efficient and comprehensive resolution of incidents and requests and updating them with progress and resolution details
•Investigate second line support calls assigned to them and identify the root cause of incidents and problems
•Ensuring that repairs are carried out by coordinating product requests and liaising with other team members
•Report and escalate issues to 3rd party vendors if necessary
•Take full ownership for managing the incident to resolution within the service level conditions
•Where necessary, escalate requests and exceptions to the 3rd line support team
•Provide continuous feedback to clients and affected parties and update all systems and/or portals
•Take responsibility receiving calls and incidents at the services desk
•Assist in analysing, assigning and escalating the support calls and ensure client satisfaction and provide telephonic support to clients where required
•Support engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity
•Interact and cooperate with vendor
•Provide inputs and guidance to continuously improve internal tools and method

Please send your CV to Javaid and call to discuss further.

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