Service Desk Operator

Contracts IT Ltd

Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

Service Desk Operator - Brussels


Skills and experience:
•General Qualification: Diploma
•Specific Qualification: Technical
•Experience: minimum 1 years in a similar support function
•Basic knowledge and interest in networking (also wireless) and security considered as an asset

Description of work:
•Operate in medium complexity environments and be responsible for ensuring the timely restoration of service for clients by managing requests (Incidents, Service Requests, Monitoring Events) through to successful completion
•Receive, validate and log client requests
•Ensure that a quality professional level of service is maintained and that clients are satisfied
•Conduct regular follow up on call progress by tracking requests and determine current activity on it, providing regular feedback on progress
•Analyse and interpret the requests to ensure that the classification. prioritization and escalation of the requests are correct
•Ensure the correct escalation procedure is followed on all critical calls and requests
•Work closely with his/her colleagues and/or 3rd parties to ensure the swift resolution of faults
•Co-ordinate product requests and liaise with relevant business colleagues to ensure resolution
•Ensure that all relevant documents related to the fault are maintained
•Provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf

Please send your CV to Javaid and call to discuss further.

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