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Technical User Support Analyst (2 shift rota) - Opglabbeek

Medtronic Belgium

Full time |  Permanent  |  2 year  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English,French

Job Description

Technical User Support Analyst (2 shift rota) - Opglabbeek

Opglabbeek

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future
At Medtronic, we are currently welcoming applications for the role of Technical User Support Analyst for our local distribution site in Opglabbeek. As Technical User Support Analyst, you are responsible for providing remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications. The focus of this role is on 1st and 2nd level troubleshooting, processing standard change requests and executing daily IT operational tasks.

In this role, the Technical User Support Analyst works as part of a team that rotates through morning (6am - 2pm) and evening shifts (2pm - 10pm).

Principle Accountabilities of the Technical User Support Analyst

* To provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications, including PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
* Recommends current supported software applications and hardware appropriately to best meet customer requirements
* May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
* Creates and updates knowledge base articles to provide good level of service for end-users. Acts as knowledge champion to share knowledge across IT teams
* Able to independently set up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
* Administers accounts and access on various platforms
Competitive Salary and Excellent Benefits
Minimum requirements of the Technical User Support Analyst

* Bachelor in IT or equivalent through experience
* 2+ years professional experience with 1st and 2nd line support and helpdesk call administration
* Good knowledge about Windows and Windows server applications is essentials
* Fluency in English as well as Dutch. Any additional languages are a plus
* Ability to work in a team and perform with moderate supervision

Preferred requirements of the Technical User Support Analyst

* Experience in Cisco, VMWare and SQL are a strong plus

Qualification

Bachelor in IT or equivalent through experience

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