BackPosted on 23/08/2016
DUTCH SPEAKING TECHNICAL SUPPORT ENGINEER - Customer Service
Full time |
- 2 year
Salary type not mentioned
Salary not mentioned |
Reporting to one of our Customer Care Team Leaders, your main responsibility is to take care of all incoming 1st line technical support demands coming from our customers (merchants) and partners in our Dutch speaking countries.
Besides that you will depending on your language skills - act as a backup for your colleagues within the Customer Care Support teams for the other countries where Ingenico ePayments is active.
After an internal training period about our service offers & technical solutions, you will be an expert in Ingenico ePayments products and services. This will allow you to perform the following tasks:
Treat all inbound 1st line technical support requests (phone, e-mail, ticket)
Assist new merchants with setting up test accounts in our free trial environment and provide high quality support
Support merchants in their transition to the production environment to ensure a smooth start-up of their online payment activities
Ensure the continuity of our merchants business by responding quickly and taking the correct measurements on day-to-day questions on the services provided by Ingenico Payment Services
Escalate appropriate support requests to a 2nd or 3rd line support level
Act as a backup for the operational and administrative support colleagues for all countries in which Ingenico ePayments is active
Pro-active screening of the support mailbox and ticketing system and take appropriate action
Use the offered support tools (software, FAQ, activity logging, etc…) in the most optimal way and report update requirements where necessary
Active collaboration in project work and work to a plan
Close interaction with other departments (Sales, Marketing, Development,...)
For this challenging function, we need a talented individual with both good analytical and administrative skills:
Preferably 1-2 year(s) of working experience in a similar position
Profound technical/IT knowledge
Excellent Dutch; very good knowledge of French and English; any other European language (German, Spanish,...) is considered an asset
Very good relational and communication skills
Reliability, sense of responsibility and commitment to results
Self-motivated and showing initiative
Showing ability to work in a co-operative and flexible way
Displaying a disciplined and positive approach, persevering when faced with obstacles
Curious to learn new ideas and concepts in internet technologies, e-commerce, etc...
GROW WITH US
Interested in a career in e-commerce? Surf to the full job description online and apply now !
As a leading global digital payment service provider, Ingenico Payment Services provides a seamless response to the complexity of payments, whatever the channel: online, mobile and point-of-sale. Offering innovative e-commerce, multi-channel, financial, and marketing solutions, it helps merchants to manage, collect and secure their payments, prevent fraud and increase their revenues through higher conversions. Ingenico Payment Services is part of the Ingenico Group, the global leader in seamless payment.
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