Select Antwerpen

Full time |  Permanent  |  1 year  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English,French

Job Description

As a polyvalent ICT support engineer, you will manage a variety of tasks within the enthusiastic operations team and you will be responsible for the first and second line support to the employees of our headquarters and the second line support of our international sites.

You will work together with our local IT engineers and partners in more than 40 countries.

You can grow into a management function.

More specifically, you will execute following tasks:

Incident Management

You handle incoming calls and e-mails to the helpdesk from our employees with their day-to-day technical ICT problems.

You are responsible for the registration, solution and handling of the reported system and

application incidents and change requests in our ticketing system.

You escalate and communicate with our 3rd line system engineers to solve complex problems.

You work closely together with local engineers worldwide.

Together with your colleagues, you offer proposals to continuously improve our service.

You report to your manager on SLA key performance indicators.

You make sure that, together with your colleagues, a permanent service is guaranteed during extended business hours.

Change Management

You analyse problems and executes minor changes to our systems to solve these problems.

You participate actively in several infrastructure and application projects, like

o Worldwide roll-out of ERP package

o Migration from legacy e-mail systems to Exchange Online

o Business process automation using SharePoint Online

o Implementation of a cloud backup solution

o Implementation of a voip solution
You obtained a Master or Bachelor degree in ICT.

You gained at least 1 year of experience in a MAC OSX or Linux environment.

You are familiar with the Microsoft Productivity Suite, Exchange and/or SharePoint and Office


You have an excellent knowledge of Dutch and English; a good knowledge of Spanish is a plus.

Good understanding of networking and security environments (Cabling, LAN, WLAN,


You are social and communicative but you are also able to listen, be patient when needed and you enjoy giving support and a qualitative service to colleagues; sharing your knowledge gives you fulfilment.

You are highly motivated to learn new technologies and to keep your knowledge up to date.

Your features are your passion, your sense for taking responsibility and initiative. During busy

periods you can stay calm and you keep a clear overview. You also have strong analytical skills.

You are flexible and collegial towards your work environment and colleagues.

You have the potential of managing people or projects.
• a job full of variety with long-term perspectives in an international environment

• cooperation with motivated & skilled colleagues in an open company culture

• an attractive remuneration package including fringe benefits

Interested? mail me: or call me 0473/88 40 63
Are you looking for a challenge in an international Trading Company…
Select Human Resources
Johan Verhoeven
Klipperstraat 15 | 2030 Antwerpen | Tel.: 03 612 22 97
E-mail: |


You obtained a Master or Bachelor degree in ICT.

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