Global Services Specialist

Agfa Belgium

Full time |  Permanent  |  3 year  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English,French

Job Description

Global Services Specialist
Agfa HealthCare HQ, Mortsel, Belgium

Agfa HealthCare is a leading provider of eHealth & Digital Imaging solutions, present in 1 hospital out of 2 worldwide.

Care organizations in over 100 countries rely on Agfa HealthCare to optimize their efficiency and improve patient care.


Determine customer needs and perform technical and clinical analyses for workflows and system designs.
Perform integration analyses on RIS, PACS and archiving systems.
Assist to clinical workflow analyses and document the outcome.
Conduct and participate in workshops to draw up specifications within projects.
Plan and execute the integration according to the approved specifications.
Support/validate first deployments of new SW/versions and provide feedback to all stakeholders.
Validate a customer’s infrastructure to host our systems.
Provide professional trainings to customers and AGFA colleagues.
Transfer knowledge to other service and support teams in order to continuously improve Service and Support organization’s skill-level.
Based upon your customers’ feedback (technical and workflow), identify and suggest opportunities for standardizing and improving the delivery f the services


Bachelor degree (or higher) in Radiography or Nursing.
3 years relevant experience in the healthcare industry, affinity with IT.
Excellent knowledge of MS-Windows, MS-Office and knowledge of clinical workflows is a plus.
Knowledge of PACS/RIS/Cardio products, clinical workflows, diagnostic imaging in various clinical domains.
Experience with IHE standards (HL7 , DICOM ) is a plus.
Customer focused, client oriented, analytical problem solver.
Team player who is eager to learn and works in an accurate way. (eye for detail)
Good communication and interpersonal skills.
Project management skills (Identify critical tasks, prioritize, meet objectives).
Proficient in English, other languages is an asset.
Willing to travel (up to 30%).


A permanent position within a global and multi-cultural professional services team.
Worldwide colleagues and customer base where your contribution makes a difference.
Opportunities to connect, learn & grow within an established Belgian multinational.


Agfa HealthCare HQ
Septestraat 27,
2640 Mortsel, Belgium


Bachelor degree (or higher) in Radiography or Nursing.

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