Unified Communication Engineer Junior


Full time |  Permanent  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

Unified Communication Engineer Junior

Escaux is a fast growing worldwide reference in reliable and secure business Unified Communications platforms for fixed line, mobile and military satellite operators. The Unified Communication Solutions developed by Escaux are built on a modular technology with respect for open standards. Escaux' extremely powerful Service Creation Environment enables operators to address any possible market segment (SOHO, Small & Mid-size Enterprises, Corporate) with any possible deployment architecture (on-site, hybrid cloud, pure cloud).

Since its creation in 2004, Escaux' mission is to enhance efficiency, jointly for users and administrators, thanks to its modern, modular, flexible, highly competitive and future-proof solutions. With offices in Zaventem and Overijse, Escaux' team is working around five corporate values : empathy - innovative entrepreneurship - agility -focus - fellowship

In order to support its growth, Escaux is now looking for a Unified Communication Engineer Junior.

Your responsibilities
As a Full time employee at Escaux, you will be part of our Service team and responsible for the first level support of our unified communication tools. You will report to the Service team leader on a day to day basis.

Your tasks :
You will ensure the follow-up of new incident tickets and resolve customer incidents with help of second level, as needed.
You amend customer configurations upon customer request.
You document customer solutions and Escaux products.
You are part of the service delivery process, including the RMA process.
You will learn how to provide services to customers in an ITIL environment.

Your profile
You are an passionate ICTer with at least a bachelor degree in information technology.
You are used to work in a Linux environment and have a general interest in Open Source software.
Knowledge of open standards like SIP and related technology is a plus.
You have a first experience in a similar position and are eager to learn from senior colleagues.
You speak English, Dutch or French fluently.
You are a problem solver and focus on making a customer happy.
You are curious, proactive and have a structured approach to managing tasks.
You are eager to have an experience in a young fast growing company

Our offer
A fun and welcoming team in a constantly evolving environment
The opportunity to develop your competencies and evolve into related functions.
A competitive salary package

Contact details

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