Network expert - Support team

Serco Belgium

Full time |  Contract  |  Fresher  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | English

Job Description

Network expert - Support team (PRO 002339)

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Due to continued growth, we are looking to recruit a Network expert - Support team on our prestige customer site in central Frankfurt, Germany.

Salary information available upon application - Relocation assistance will be provided.

The main responsibilities of the Network Engineer - Support Team are:
Support implementation phase of technical services (15 services), in specifications, integration, test, acceptance and deployment stages, focusing of aspects related to network integration, mainly for the Development network, which is a "mirror" to the Production network:
- evaluate and execute changes and service requests according to provided operating procedures while maintaining agreed service levels and deadlines;
- contribute to the deployment of services in production by advising on the production impact of planned changes, assisting Data Centre Operations in the roll-out and post implementation;
- deploy, configure systems and environments, to integrate services under development with the standard infrastructural components and according to the service network design and network policies (zoning concept);
- document installation and operational procedures for further deployments in Data Centre Operations;
- review technical documentation related to network integration;
- ensure required resource requirements are understood and timely communicated to respective team leaders;
- liaise with technical teams for the acceptance and handover of service in production;
- support end-users during pilot phase for introduction of new services.
Plan and support the relocation of network devises in the data centre (one -off activity).
Support network operation, including monitoring, identifying and need for and performing .preventive or remedial maintenance.
Investigate, diagnose and resolve network incidents (2nd and 3rd level support) and problems using available tools and referring to external suppliers if required.
Maintain accurate and up-to-date technical, configuration management, inventory and troubleshooting documentation related to business and technical services.
Proactively identify and communicate improvements to services, technologies, processes and documentation.
Plan, prepare and document of maintenance activities (such as hardware firmware, and software upgrades).
Provide knowledge transfer to other colleagues in the Data Centre section and ensure sufficient documentation is available.
Support design and preparation of recovery and contingency exercises to ensure system recovery in accordance with the predefined plans and documentation.

The ideal Network Expert - Support Team should have at least 5 years of relevant experience.

Knowledge and skills:
More than 5 years' experience working in developing, implementing and operating DC-Hosting network-infrastructures or perimeter networks with transition of technical services to these networks.
At least 5 years' experience working with: Cisco Nexus, Cisco Catalyst, Checkpoint Firewalls or F5 BIG-IP Load Balancers.
At least 5 years' experience working with ITIL processes, particularly change, incident and problem management.
Very good command of English with proven drafting ability.
Good knowledge and experience of DNS would be an advantage.
Good knowledge of WiFi and NAC technology would be an advantage.
Advanced experience in technical documentation would be an advantage.
Higher level of Cisco certification would be an advantage.
Project Management or Activity Co-ordination experience would be an advantage.
Practise to align these ITIL processes to altered or new requirements would be an asset.
Previous working experience in an international organization would be an advantage.
Bachelor's degree in information technology, computer science, information system security, or related disciplines would be an advantage.
Working knowledge of MS Office (in particular Word, Excel and PowerPoint).

Behavioural competencies:
Good analytical and problem-solving skills.
Be result oriented.
Manages multiple assignments and tracks progress on numerous processes simultaneously.
Shows commitment to the achievement of team and organisational goals.
Uses diplomacy and tact when dealing with colleagues.
Uses simple/clear words to communicate ideas.
Shows strong interpersonal skills, self-motivation and the ability to work in a team.

About the company:
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.
Serco is a values-led company and our culture and ethos are at the heart of everything we do.

These are core values that employees live by at Serco:
We value working with our customers in a collaborative, flexible way.
We encourage social responsibility, treating people in the way we would wish to be treated.
We instil a stimulating culture where people feel they can personally make a difference.
We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.

Are you the new Network Expert - Support Team? Please click the apply button to send your CV today!

Key Skills: Cisco Nexus, Cisco Catalyst, Checkpoint Firewalls or F5 BIG-IP Load Balancers, ITIL, DNS, Data Centra, Network.

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