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Customer Service Coordinator

UTC

Full time |  Permanent  |  3 year  |  Salary type not mentioned Salary not mentioned  |  1 Jobs  | French

Job Description

Responsibility:

Ensure up to date customer database, ERP system and time registration.
Enter daily orders in respective systems.
Ensure a proper follow-up of backorders.
Prepare small offers and price confirmations to customers and provide feedback to account managers.
Provide support in commercial activities.
Confirm price-and payment agreements to the customers.
Ensure proper communication to customers with regards to price lists, events, trainings, sales actions, brochures, manuals, approval numbers, etc.
Organize customer events and ensure proper communication in this respect to the customers.
Handle incoming calls from customers.
Determine the customers' needs and respond to those needs by answering questions and resolving complaints with first-call resolution in an efficient and productive manner.

Requirements:

3 years of related working experience in a customer service environment.
Firm knowledge of Microsoft Office, possessing adequate computer skills.
Strong communication skills (written & verbal) in both French and Dutch are a must.
Having commercial skills and being a team player
 
 

Role

The Customer Service Coordinator is responsible for daily enter of orders and follow up services to clients. The Customer Service Coordinator wo works closely together with the Account Managers.

About Us

UTC Fire & Security is a leading provider of fire safety and electronic security solutions that protect people, property, and assets the world over. Its employees across the globe share a commitment to help create safe and secure environments that allow people to live with certainty. UTC Fire & Security is a business unit of United Technologies Corporation (UTC, www.utc.com), a Fortune 50 company. UTC is a diversified company whose products include Carrier heating and air conditioning, Hamilton Sundstrand aerospace systems and industrial products, Otis elevators and escalators, Pratt & Whitney aircraft engines, Sikorsky helicopters, UTC Fire & Security systems and UTC Power fuel cells.

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